Welcome ​

Download Policies

Thank you for your interest in Highland Lake Resort! We are grateful to co-create a space which enables people to relax and enjoy themselves at this lakeside haven. We fundamentally believe in the goodness of humanity and want to cultivate a space for people to experience a deeper sense of peace, unity & joy. The following policies were established based on industry standards and our personal experiences to help promote the enjoyment and safety for all guests. The policies are considered a part of our reservation agreement. As our hotel guest, by reading and confirming your reservation, you are agreeing to abide by all our terms, conditions, and procedures. Highland Lake Resort will update the policies as needed and notify guests when changes are made. We encourage guests to contact us if they have any questions or concerns regarding our policies or procedures at 207-647-5301 or e-mail us at:  [email protected]  

Reservations 

• Reservations may be made directly through our website, by phone or in person. For the best rates guests are encouraged to book directly through Highland Lake Resort. 
• Any reservations made on the website are pending until confirmed by one of our reservation specialists.  
• Guest who reserves multiple room are asked to fill out the guest information for the person(s) that will be staying in each additional room and the room that they will be occupying so if we need to get in touch with them, we have the information on file.  
• All guests must be 21 yrs. or older to make a reservation. 
• A two-night minimum is required on all weekend reservations from mid-June to the end of October.  

• If a guest does not check-in within 48 hrs of their arrival date, the guest has not contacted the Resort and the Resort is unable to reach them, the reservation will be deemed a “No Show” and cancelled. The full amount of the reservation will be charged. 

Changes to a reservation 

• Any request to change a reservation must be done in writing by the person that the reservation is reserved under. If a guest makes the request by phone, they must confirm the email confirmation once it is received.  

Reservations made by 3rd parties 

• Any reference to a “3rd party” reservation is defined by an on-line reservation made by Expedia, Booking.com, Trip Advisor, Hotels.com or any other company affiliated with them. 
• Any Reservation made by a guest through a 3rd party must contact them directly if they wish to cancel or change their reservation in anyway. Highland Lake Resort cannot make the changes.  
• And remember...by booking directly through us, you will save money and have an opportunity to speak to our staff who will be assisting you throughout your vacation. They will take the time to review the resort with you and answer any questions you may have in making sure you have everything you need.  

Discounts 

• Discounts apply only to reservations made directly through Highland Lake Resort, on the website, by phone or in person. Discounts cannot be applied to reservations made by a third party such as Expedia, Booking.com etc.  
• Discounts cannot be applied to any specials or promotions unless specified. 
• Discounts can only be issued at time of booking. 

 
Non-refundable Deposits 
A non-refundable deposit is required under the following circumstances to confirm a reservation.  

• Reservations for 3 or more rooms: A 50% non-refundable deposit is required to confirm any reservation that is for three (3) or more rooms. The 50% will be applied when the reservation is made with the remaining balance due 30 days prior to the arrival date. The payments are non-refundable.  
• Reservations for five (5) nights or more: A 50% non-refundable deposit of the total value of the reservation is required to confirm any reservation that is for five (5) nights or more. The 50% will be applied when the reservation is made with the remaining balance due 30 days prior to the arrival date. The payments are non-refundable.  
• Reservations to block the entire resort for the 23 rooms: A separate contract is available for anyone who wishes to block off all the rooms for a family event/wedding. A 50% non-refundable deposit of the total value of the reservation is applied upon receipt of the contract, with the remaining balance due 30 days prior to arrival. 
• Event Room:  A 50% non-refundable deposit required when making a reservation for the Event Room, with the remaining balance due 30 prior to the arrival date. 

 
Payment & Taxes  
 
Lodging Tax 

• The State of Maine 9% lodging tax will be applied to each reservation. 
• Tax Exempt: Any person that makes a reservation for an organization or business that is considered tax exempt must provide the required documentation verifying exemption status.  

Payments 

• A credit/debit card is required to confirm a reservation. We accept Visa, Mastercard, American Express and Discover.  
• Payments are not applied until the day of arrival unless the reservation requires a non-refundable deposit or is cancelled.  
• The credit card taken at the time the reservation was made is the card which will be used to process the payments.  
• We accept only one credit card per reservation. We ask that guest who wish to split payments for their reservation with other guests in their party, to please do so independently.  

 
Cancellations 
Due to our small size and only open seasonally, cancellations have a significant impact on our business, therefore we ask you agree to the following cancellation policy at the time of booking: 

• A reservation cancelled 14 days or more prior to the arrival fee will be charged a $25.00 fee per room.  
• A reservation cancelled within 14 days of the arrival date, will be charged 50% of the reservation. 
• A reservation cancelled the day of arrival or a “No Show” will be charged the full amount due.  
• A reservation that is changed that shortens the reservation dates, are subject to the policies above.  

 
Refunds 

• If a guest is issued a refund for any reason, the refund can take 5-7 days to process.  
• Partial Stays: Once a guest checks-in, refunds will not be issued for partial stays or early departures.  ​ 

General Policies 
 
Check-in’s 

• Check in is between 3:00- 8:00 pm.  

• Arrangements can be made for anyone checking in after 8:00 pm.  
• If arriving after 12:00 pm but before 3:00 pm guests may use the facilities after they have notified the front office.  

• Upon check-in guest are asked to provide:  
• Make and model of their vehicle 

• License plate # 

Check-out's 

• Check-out time is 10:00am. Guest may continue to use the facilities after checking out of their room till 12:00pm. If a guest has not vacated a room as requested, management has the right to remove the guest's belongings from their room and place them in the office after check- out time to clean and sanitize the room properly for the next guest. 
• EXCEPTION: If a guest has a reservation for multiple nights in different rooms and it requires a guest to check out of one room to check into another, the guest may stay in their current room until the new room they are transferring to is ready.    

Accommodations   

• All rooms are one level. Based on the accommodations type, each room can sleep 2-4 guests. The rates are NOT per person if the number of people does not exceed the maximum number of people the room can accommodate.  
• A $20.00 per person, per night fee will apply for one additional guest that exceeds the maximum allowed for the room reserved. Cots are available upon request, and we also offer pack-n-plays at no charge for little ones. Please inform us of your needs prior to your stay. 
• Guests are asked to please notify staff immediately if any aspect of the room is unsatisfactory to them so staff are able to do what they can to address any concerns promptly. Guest will not be compensated for issues we were not made aware of in a timely manner. We VALUE GUESTS FEEDBACK – it is essential for our improvement. PLEASE share with us how we can make your stay better.  
• Please return loaned items to the front desk prior to departure to avoid a replacement fee.  
• Children 12 yrs. and under must be always accompanied by an adult.  

Damages 

• Damages: In the event a guest finds damages in their room it is their responsibility to notify the staff immediately. Damages found after guest departure will be assumed to a liability of the guest. The guest will be responsible for any loss or damage to the hotel property caused by themselves, or any person for whom they are responsible.  
• Additional fees will be applied under the following conditions:  If excessive cleaning is needed , if there are substantial damages to a room or items in the rooms , and if there are items missing   
• These fees will be applied to cover the cost to return the room to its former state.

​ 
Parking 

• Free on-site parking is available for hotel guests. 
• If a guest has a boat, they will need to check with the front desk for assistance to where they can park the boat.  

Boats & Paddlecrafts

• All guests must reserve a boat slip in advance. New in 2024 there is a $25 fee to dock boat on resort property.Please call to reserve your space. We have four (4) boat slips available for Highland Lake Resort guests only.  
• Guests may leave their boat trailers adjacent to the boat launch. 
• Guests needing to charge their boat batteries overnight will be charged $20 per night. 
• All boats must be registered.  
• All boats must be launched from the town boat launch as they have a proper wash and inspection station. 
• All privately owned paddle crafts must be inspected prior to entry for milfoil or other invasive species. We do provide a hose for those needing to clean their paddle crafts. 
• For guest's safety, Highland Lake Resort paddle crafts (our canoes, kayaks, paddle boards, etc.) may not be taken out in windy, white capped waters. The paddle crafts provided also need to stay on the property.  If a guest wishes to paddle craft or boat on other lakes in the area, there are boat and paddle craft rental facilities in the area.

Visitors 

• All visitors are required to register at the front desk. 
• Visitor passes are available at $25 per person between the hours of 9:00 am - 8:00 pm.  
• Guests who wish to have visitors should reserve as soon as possible as there is a limited daily number allowed. We only provide 10 passes daily to preserve the resort atmosphere for all our guest's enjoyment. 

Pets 

• We are not able to accommodate pets. 
• Service dogs that aid individuals with disabilities are welcome. Highland Lake Resort must be notified when a reservation is made, if the guest has a service animal. Guests will be asked if there is someone in their party that has a disability requiring a service animal and what task or service the animal provides.  They must be supervised at all times and owners are responsible for cleaning up any waste if they are able. If at any time the pet is a risk to any of the other guests at the facility or shows aggressive behavior, the pet will need to be removed from the property. 
• Therapy dogs are not allowed. We apologize for the inconvenience.  
• Fees will be applied to any guest found to have an animal on the premises that has not been authorized. 

Smoking, Candles, Oils & Scents 

• All the rooms and buildings are non-smoking. 
• Smoking/vaping is allowed at the designated smoking shelter ONLY and prohibited in all other areas of the property.  
• We take pride in our property and keeping it nice and ask Guest to properly dispose of their cigarettes and please not litter the property with them.  For the health, enjoyment, and safety of all our guests, we ask that you refrain from exposing our rooms to any strong scents either from cigarettes, marijuana, incense, essential oils, or any strong-smelling substances.  
• Candles: Due to insurance reasons and strong odors, burning candles is prohibited in the rooms. 
• A $250.00 cleaning fee will be applied if a guest has been found in violation of the policy to give us 24 hrs to make the room available for future guest.  

Quiet Time 

• Quiet time is from 10:00 pm to 8:00 am. To maintain a peaceful and relaxed atmosphere, we ask that guests refrain from music, noise & loud voices after 9:00 pm. The geography and water amplify noise, so please be mindful of noise levels. In respect of other guest and the proximity of the rooms, guests are asked not to talk on the decks past 10:00pm. Guests can quietly congregate outside, in sitting areas away from the deck past 10:00 pm so long as voices are kept soft.  

Resort Atmosphere & Etiquette 

• We work to create an environment of joy, relaxation, and kindness. Guests who are hostile to other guests will be asked to modify their behavior and/or leave the premises if they are unable to adjust. Please help us co-create a peaceful resort by being respectful and polite to other guests. 
• Please do not leave towels or personal belongings on picnic tables, lawn furniture, etc. if not in use.  
• Please do not move deck chairs from in front of other hotel rooms. Guests wishing to gather in larger groups may do so in other seating areas on the property. 
• Please keep the decks free from personal items that may prevent other guest from safely navigating to and from their rooms.  

Group Gatherings 

• We have two areas that accommodate 12-20 people. These areas offer a firepit, picnic tables and charcoal grill. Space is available by reservation on a first come first serve basis. Groups of 12 or more may reserve the fenced in waterfront area by the boat launch OR the picnic table area by the stone firepit. Each party is responsible for cleaning the area after each. The space can be reserved: 

            A.)  9:00 AM to 1:30 PM  
            B.)  1:30 PM to 6:30 PM  
            C.)  6:30 PM – until guests retire for the night 
             Guests may extend their time based on availability.  

Photography Release Waiver 

• Highland Lake Resort reserves the right to use photographs taken on site for promotional materials including but not limited to website, social media, marketing, brochures, and other advertising communications.  

Lost Items 

• Highland Lake Resort is not responsible for loss of personal property. Guest are asked to contact us for any lost item. We will be happy to mail the items with the shipping costs applied to the credit card on file. 

Prohibited items 

• Fireworks: For insurance reasons and town ordinances, fireworks are prohibited 

Amenities 
 
Use of Amenities 

• All guests are to use amenities at their own risk. Children 12 yrs. and under must always be accompanied by an adult on the property especially around the lake, obstacle course and other amenities. Highland Lake Resort shall not be legally accountable for any damages, injury or death to any guest resulting from such use. While our staff routinely inspects indoor and outdoor amenities, we cannot however, inspect all devices after each use. 
• When using the amenities, the guest agrees to adhere to the rules set up by Highland Lake Resort for their use and if for any reason they are not able to, guest understands the amenities may not be made available to them. 

 
Hotel Rooms 

• Wi-Fi access 
• Cable 

• TV 

• Mini Refrigerators  
• The Suite & Apt. have a regular size refrigerator  
• Microwave 
• Keurig coffee make 
• Hair Dryer 

• Body Wash/Shampoo 

       Hand Soap 

• Iron/Iron Board 

• Heat & Air Conditioning 

• Alarm Clocks with USB ports 

• In Efficiency Units, Suite & Apt. Only: Apt. Size Ovens  

 
Outdoor Free Amenities 

• Kayaks, Canoes, Paddleboards, Pedal Boat, Rowboats: We offer these devices as a courtesy and at no charge. Each guest may use the devices for 90 min at a time to give other guest an opportunity to use them. Guests can use a variety of boats multiple times in a given day. Guest are required to sign out the units at the life jacket shed near the boat launch, where they can also find the paddles and life jackets needed and asked to return them after each use. 
• Innertubes & Boogie boards can be found near the swimming area. 
• Hammocks, Lounge Chairs, and seating areas around the resort. 
• Beach towels: Available at the front office.  
• Labyrinth (spiritual circle). 

• Five picnic areas, four charcoal grills & one stone firepit grill. 
• Firepits: there are five firepits around the property. Firewood is available at the front office for $8.00 per bundle that includes a starter kit. If firewood is needed after hours, please pay the following day. Per Maine State Law, guests are not permitted to bring firewood in from other states.  
• Obstacle Course: Children 12 yrs. old and younger must be accompanied by an adult.  
• Swing set, bocci ball, badminton, corn hole 
• Fishing Poles: A bait shop ¼ mile away: Unc'l Lunkers at 6 Gage St. Bridgton, ME (207)647-8100 

• Bicycles: Children and adult bicycles, helmets & bike locks provided at no additional charge  

 
Indoor Free Amenities 

• Exercise Room:  TV, recumbent cross fit bike, exercise bike, treadmill, elliptical, rower, pull down weights machine, free weights, yoga mat  
• Gameroom: pool, ping pong and foo's ball table, skeet ball, chalkboard wall for drawing and table for board games    
• Steam Sauna: 1 person & Infrared sauna: 4 person 
• Meditation room with library 
• Soda machine 

• Coin laundry: Washer $1.75 Dryer: free  
• Ice machine- Not for consumption 

 
COVID 
Please see Travel and Visitor FAQs | Covid-19 (maine.gov) for the most recent restrictions for traveling to the state of Maine. Call us at 207-647-5301 or email at [email protected] if you have further questions. 
 
​Contact-less Check-in 

• We offer a contact-less check-in procedure where guests can pay and check-in on the phone or via email rather than going to our main office. In the event guests need to visit the office we have complementary face coverings.  

Physical Distancing 

• We are fortunate to be situated on a five-acre parcel of land with 23 rooms. Additionally, we do not to have any interior hallways or corridors in the hotel. Throughout the grounds there are various outdoor seating areas to support safe small group gatherings.  

Housekeeping 

• Daily housekeeping services are not offered for brief stays unless requested.  
• To minimize the interaction between our employees and guests, we will provide guests with the supplies outside their rooms as needed.  
  Employees are not permitted in hotel rooms when guests are present.  

In closing we want you all to know we appreciate your support both past and present. Regardless of where you choose to vacation this summer, please drink up the beauty of nature and fill your mind and heart with loving kindness.  

POLICIES