Welcome

Thank you for your interest in Highland Lake Resort! We are grateful to co-create a space which enables people to relax and enjoy themselves at this lakeside haven. We fundamentally believe in the goodness of humanity and want to cultivate a space for people to experience a deeper sense of peace, unity & joy. The following policies were established based on industry standards and our personal experiences to help promote the enjoyment and safety for all guests. The policies are considered a part of our reservation agreement. As our hotel guest, by reading and confirming your reservation, you are agreeing to abide by all our terms, conditions, and procedures.  Highland Lake Resort will update the policies as needed and notify guests when changes are made. We encourage guests to contact us if they have any questions or concerns regarding our policies or procedures at 207-647-5301 or E-mail us at:  Info@Highlandlakeresort.com  

Reservations 

• Reservations may be made directly through our website, by phone or in person. For the best rates guests are encouraged to book directly through Highland Lake Resort. 
• Any reservations made on the website are pending until confirmed by one of our reservation specialists.  
• All guests must be 21 yrs. or older to make a reservation. 
• A two-night minimum is required on all weekend reservations from mid-June to the end of October.  
• If a guest does not check-in within 48 hrs of their arrival date, the guest has not contacted the Resort and the Resort is unable to reach them, the reservation will be deemed a “No Show” and cancelled. The full amount of the reservation will be charged. 

Changes to a reservation 

• Any request to change a reservation must be done in writing by the person that the reservation is reserved under. If a guest makes the request by phone, they must confirm the e-mail confirmation once it is received.  

Reservations made by 3rd Parties 

• Any reference to a “3rd party” reservation is defined by an on-line reservation made by Expedia, Booking.com, Trip Advisor, Hotels.com or any other company affiliated with them. 
• Any Reservation made by a guest through a 3rd party, the guest must contact them directly if they wish to cancel or change their reservation in anyway.  Highland Lake Resort cannot make the changes.   
• And remember..... by booking directly through us, you will save money and have an opportunity to speak to our staff who will be assisting you throughout your vacation. They will take the time to review the resort with you and answer any questions you have in making sure you have everything you need. 

Discounts 

• We offer a 5% discount for AAA, AARP, Senior Citizens, Military & Veterans, & Act of Kindness. 
• A maximum of two 5% discounts may be applied for a total of a 10% to each reservation. 
• A 15% discount is applied for any reservation 7 days or longer and cannot be combined with any other discount. 
• AAA, AARP & Military information will be taken when the reservation is made or upon check-in. 
• Discounts apply only to reservations made directly through Highland Lake Resort, on the website, by phone or in person. Discounts cannot be applied to reservations made by a third party such as Expedia, Booking.com etc.  

• Discounts cannot be applied to any specials or promotions unless specified. 

Non-refundable Deposits 
A non-refundable deposit is required under the following circumstances to confirm a reservation.  

• Reservations for 3 or more rooms: A 50% non-refundable deposit of the total value of the reservation is required to confirm any reservation that is for three (3) or more rooms.  The 50% will be applied 90 days prior to arrival with the remaining balance due 30 days prior to the arrival.   A $25.00 cancellation fee will be applied if the reservation is  cancelled 90 days or more prior to the arrival date.
• Reservations for five (5) nights or more: A 50% non-refundable deposit of the total value of the reservation is required to confirm any reservation that is for five (5) nights or more. The 50% will be applied 90 days prior to arrival with the remaining balance due 30 days prior to the arrival.   A $25.00 cancellation fee will be applied if cancelled 90 days or more prior to the arrival date. 
• Reservations to block the entire resort for the 23 rooms: A separate contract is available for anyone who wishes to block off all the rooms for a family event/wedding.  A 50% non-refundable deposit of the total value of the reservation is applied upon receipt of the contract, with the remaining balance due 30 days prior to the arrival.  
• Event Room: A 50% non-refundable deposit of the total value of the reservation is required when making a reservation for the Event Room, with the remaining balance due 30 prior to the arrival date. 

 
Payment & Taxes 
Lodging Tax 

• The State of Maine 9% lodging tax will be applied to each reservation. 
• Tax Exempt: Any person that makes a reservation for an organization or business that is considered tax exempt must provide the required documentation verifying exemption status.  

Payments 

• A credit/debit card is required to confirm a reservation. We accept Visa, Mastercard, American Express and Discover.  
• Payments are not applied until the day of arrival unless the reservation requires a non-refundable deposit or is cancelled.  
• The credit card taken at the time the reservation was made is the card which will be used to process the payments.  
• We accept only one credit card per reservation. We ask that guest who wish to split payments for their reservation with other guests in their party, to please do so independently.   

Cancellations 
Due to our small size and only open seasonally, cancellations have a significant impact on our business, therefore we ask you agree to the following cancellation policy at the time of booking: 

• A reservation cancelled 14 days or more prior to the arrival fee will be charged a $25.00 fee per room. 
• A reservation cancelled within 14 days of the arrival date, will be charged 50% of the reservation. 
• A reservation cancelled the day of arrival or a “No Show” will be charged the full amount due.  
• A reservation that is changed that shortens the reservation dates, are subject to the policies above.  
• In the event you need to cancel due to a positive Covid test or have a Covid related issue, your non-refundable deposit will be applied for a future stay within 12 months from your original reservation.  

Refunds 

• If a guest is issued a refund for any reason, the refund can take 5-7 days to process.  
• Partial Stays: Once a guest checks-in, refunds will not be issued for partial stays or early departures.  

General Policies 

Check-in’s
Check in is between 3:00 - 8:00 pm. 

• ​Arrangements can be made for anyone checking in after 8:00 pm.  
• If arriving after 12:00 pm but before 3:00 pm guests may use the facilities after they have notified the front office.    

            Upon check-in guest are asked to provide the following: 

• A valid issued ID such as a driver’s license or passport  
• Make and model of their vehicle.  
• License plate # 
• Guests seeking contact-less check-in, may email the information before arrival to:  Info@highlandlakeresort.com 

Check-out's 

• Check-out time is 10:00am. Guest may continue to use the facilities after checking out of their room till 12:00pm. If a guest has not vacated a room as requested, management has the right to remove the guest's belongings from their room and place them in the office after check- out time to clean and sanitize the room properly for the next guest. 
• Guest are asked to hang the “Checked Out” sign on the outside of their door (facing the water) upon departure so housekeeping may enter the room.  
• A $10.00 replacement fee is assessed for any keys that are lost on rooms that require them.  
• EXCEPTION: If a guest has a reservation for multiple nights in different rooms and it require a guest to check out of one room to check into another, their check out time is 11:30am.  

Accommodations      

• All the rooms are one level. Based on the accommodations type, each room can sleep 2-4 guests.  The rates are NOT per person as long as the number of people does not exceed the maximum number of people the room can accommodate. 
• A $20.00 per person, per night, fee will apply for one additional guest that exceeds the maximum allowed for the room reserved. Cots are available upon request and we also offer pac-n-plays at no charge for little ones. Please inform us of your needs prior to your stay. 
• Guests are asked to please notify staff immediately if any aspect of the room is unsatisfactory so the staff are able to do what they can to address any concerns promptly. Guest will not be compensated for issues we were not made aware of in a timely manner. We VALUE GUESTS FEEDBACK – it is essential for our improvement.  PLEASE share with us how we can make your stay better. 
• Please return loaned items to the front desk prior to departure to avoid a replacement fee.  
• Children 12 yrs. and under must be accompanied by an adult at all times.  

• If parents and guardians wish to have a separate room for their children, we offer adjoining rooms.  

Damages 

• Damages: In the event a guest finds damages in their room it is their responsibility to notify the staff immediately. Damages found after guest departure will be assumed to a liability of the guest. The guest will be responsible for any loss or damage to the hotel property caused by themselves, or any person for whom they are responsible. 

Additional fee’s will be applied under the following conditions:  

• If excessive cleaning is needed 
• If there are substantial damages to a room or items in the rooms 
• If there are items missing 

These fee’s will be applied to cover the cost to return the room to its former state. 

​Parking 

• Free on-site parking is available. 

Boats 

• All guests must reserve a boat slip in advance. Please call to reserve your space. We have four (4) boat slips available for Highland Lake Resort guests only.  
• Guests may leave their boat trailers adjacent to the boat launch. 
• Guests needing to charge their boat batteries overnight will be charged $20 per night. 
• All boats must be registered.  
• All boats must be inspected prior to entry for milfoil or other invasive species. We do provide a hose for those needing to clean their boats.  
• For guest's safety, Highland Lake Resort boats (our canoes, kayaks, paddle boards, etc.) may not be taken out in windy, white capped waters. 

Visitors 

• All visitors are required to register at the front desk. 
• Visitor passes are available at $25 per person between the hours of 9:00 am - 8:00 pm.   
• Guests who wish to have visitors should reserve as soon as possible as there is a limited daily number allowed. We only provide 10 passes daily to preserve the resort atmosphere for all our guest's enjoyment. 

Pets 

• We are not able to accommodate pets. 
• Service dogs that aid individuals with disabilities are welcome. Highland Lake Resort must notified when a reservation is made, if the guest has a service dog. They must be supervised at all times and owners are responsible for cleaning up any waste if they are able. If at any time the pet is a risk to any of the other guests at the facility or shows aggressive behaviour, the pet will need to be removed from the property. 
• Therapy dogs are not allowed. We apologize for the inconvenience.  
• Fees will be applied to any guest found to have an animal on the premises that has not been authorized. 

Smoking, Candles, Oils & Scents 

• All the rooms and buildings are non-smoking. 
• Smoking/vaping is allowed at the designated Smoking Shelter ONLY and prohibited in all other areas of the property.  
• Guest are asked to properly dispose of their cigarettes. For the health, enjoyment, and safety of all our guests, we ask that you refrain from exposing our rooms to any strong scents either from cigarettes, marijuana, incense, essential oils or any strong-smelling substances.  
• Candles: Due to insurance reasons and strong odors, burning candles is prohibited in the rooms. 
• A $150.00 cleaning fee will be applied if a guest has been found in violation of the policy to give us 24 hrs to make the room available for future guest.  

Quite Time 

• Quiet time is from 10:00 pm to 8:00 am. To maintain a peaceful and relaxed atmosphere, we ask that guests refrain from music, noise & loud voices after 10:00 pm. The geography and water amplify noise, so please be mindful of noise levels. In respect of other guest and the proximity of the rooms, guests are asked not to talk on the decks past 10:00pm. Guests can quietly congregate outside, in sitting areas away from the deck past 10:00 pm so long as voices are kept soft.  

Resort Atmosphere & Etiquette 

• We work to create an environment of joy, relaxation, and kindness.  Guests who are hostile to other guests will be asked to modify their behavior and/or be asked to be leave  if they are unable to adjust. Please help us co-create a peaceful resort by being respectful and polite to other guests. 
• Please do not leave towels or personal belongings on picnic tables, lawn furniture, etc. if not in use.   
• Please do not move deck chairs from in front of other hotel rooms. Guests wishing to gather in larger groups may do so in other seating areas on the property. 
• Please keep the decks free from personal items that may prevent other guests from  safely navigating  to and from their rooms.  

Group Gatherings 

• We have two areas that accommodate 12-20 people. These areas offer a firepit, picnic tables and charcoal grill. Space is available on a first come first serve basis. Groups of 12 or more may reserve the fenced in waterfront area by the boat launch OR the picnic table area by the stone firepit. Each party is responsible for cleaning the area after each. The space can be reserved: 

            A.)  9:00 AM to 1:30 PM  
            B.)  1:30 PM to 6:30 PM  
            C.)  6:30 PM – until your bedtime 
            Guests may extend their time based on availability.  

Photography Release Waiver

• Highland Lake Resort reserves the right to use photographs taken on site for promotional materials including but no limited to website, social media, marketing, brochures and other advertising communications.   

Lost Items 

• Highland Lake Resort is not responsible for loss of personal property. Guest are asked to contact us for any lost item. We will be happy to mail the items with the shipping costs applied to the credit card on file. 

Prohibited items 

• Fireworks: For insurance reasons and town ordinances, fireworks are prohibited 

Amenities 
Use of Amenities 

• All guests are to use amenities at their own risk. Children 12 yrs. and under must always be accompanied by an adult on the property especially around the lake, obstacle course and other amenities. Highland Lake Resort shall not be legally accountable for any damages, injury or death to any guest resulting from such use. While our staff routinely inspects indoor and outdoor amenities, we cannot however, inspect all devices after each use. 
• When using the amenities, the guest agrees to adhere to the rules set up by Highland Lake Resort for their use and if for any reason they are not able to, guest understands the amenities may not be made available to them. 

Hotel Rooms 

• Wi-Fi access 

• Cable 

• TV 

• Mini Refrigerators  
• The Suite & Apt. have a regular size refrigerator  

• Microwave 
• Keurig coffee make 
• Hair Dryer 

• Body Wash/Shampoo/Hand Soap 
• Iron/Iron Board 
• Heat & Air Conditioning 
• Alarm Clocks with USB ports 

• In Efficiency Units, Suite & Apt. Only: Apt. Size Ovens  

Outdoor Free Amenities 

• Kayaks, Canoes, Paddleboards, Pedal Boat, Rowboats: We offer the devises as a courtesy and at no charge. Each guest may use the devices for 90 min at a time to give other guest an opportunity to use them. Guests can use a variety of boats multiple times in a given day.  Guest are required to sign out the units at the front desk, where they will be given the paddles and life jackets needed and asked to return them after each use. Arrangement can be made for anyone wishing to reserve any of the units outside office hours. 
• Innertubes 
• Hammocks, Lounge Chairs, and seating areas around the resort 
• Beach towels: Available at the front office. Guest are asked to sign them out & return to the office  
• Labyrinth (spiritual circle) 

• Five picnic areas, four charcoal grills & one stone firepit grill. 
• Firepits: there are five firepits around the property. Firewood is available at the front office for $5.00 per bundle that includes a starter kit. If firewood is needed after hours, please pay the following day. Per Maine State Law, guests are not permitted to bring firewood in from other states.  
• Obstacle Course: Children 12 yrs. old and younger must be accompanied by an adult.  
• Swing set, bocce ball, badminton, corn hole 
• Fishing Poles: And there is a bait shop ¼ mile away: Unc'l Lunkers at 6 Gage St. Bridgton, ME (207) 647-8100

• Bicycles: Children and adult bicycles, helmets & bike locks provided at no additional charge  

Indoor Free Amenities 

• Exercise Room:  TV, recumbent cross fit bike, exercise bike, treadmill, inversion machine, pull down weights machine, free weights, yoga mat  
• Game room: pool, ping pong and foo's ball table, skeet ball, chalkboard wall for drawing and table for board games    
• Steam and infrared sauna 
• Meditation room 
• Soda machine 

• Coin laundry 
• Ice machine: will not be accessible for 2021 due to COVID regulations 

 
 COVID 
~State of Maine Requirements as of 3/22/2021~ 
As new research and best practices become available, we will update our policies accordingly. 
We have implemented the policies and procedures based on mandates and recommendations from the State of Maine and the CDC, which enhance the safety and wellbeing of our hotel guests and employees. We assume, on a daily basis, that all guests and staff could have Covid, and therefor practice safe standards including social distancing, masks and other safety protocols listed below.  
 
Under Moving Maine Forward, the state will: 
​1. Maintain the COVID-19 health and safety protocols implemented through the COVID-19 Prevention Checklists.
The plan targets March 26 to resume indoor service at bars, distilleries and tasting rooms.
2. Establish straightforward and consistent capacity percentages for indoor and outdoor gatherings.

• Effective March 26: The capacity limit for indoor gatherings will increase to 50 percent, and outdoor gatherings to 75 percent.  
• Effective May 24: The capacity limit for indoor gatherings will increase to 75 percent, and outdoor gatherings to 100 percent.

To protect public health, if the Maine Center for Disease Control and Prevention (CDC) determines hospital capacity is at risk or if a new COVID-19 variant poses a significant risk in Maine, these capacity limits can be dialed down.
Physical distancing and face-covering requirements remain in effect, per COVID-19 Prevention Checklists.
Note: Businesses with more capacity under the current limits -- 50 people for indoor gatherings, 100 people for outdoor gatherings, or 5 people per 1,000 square feet -- are permitted to maintain that standard until May 24.
3. Update travel policies established last summer. 

• Effective March 5: Travel from Massachusetts, Connecticut, and Rhode Island are exempted from Maine’s test or quarantine requirement, joining Vermont and New Hampshire. People who have either had COVID-19 in the previous 90 days, or are fully vaccinated against COVID-19, regardless of state of origin, are now exempted from Maine’s test or quarantine requirement. Federal requirements related to international travel, however, remain in effect. 
• Effective May 1: Shift Maine’s COVID-19 travel policy to automatically exempt all states, unless otherwise determined by the Maine CDC. If one or more states see a spike in cases of highly contagious COVID-19 variants, Maine will apply its test or quarantine requirement to travelers to and from that state.

A.) State of Maine Covid19 policy: 
 https://www.maine.gov/covid19/restartingmaine/keepmainehealthy/ 
 B.) State of Maine Certificate of Compliance form:  
https://www.maine.gov/decd/sites/maine.gov.decd/files/inline-files/KeepMaineHealthy_GuestComplianceCertificate.pdf 
Reservations 

• Anyone needing to cancel reservations due to the coronavirus please contact us as soon as possible.
• While as a small, seasonal business, we are greatly affected by cancellations, we understand the gravity of Covid and want our guests to be reassured they will not lose their money due to infection. In the event you need to cancel due to a positive Covid test or any other Covid related issue, any reservation requiring a non-refundable deposit will be applied for a future stay within 12 months from your original reservation.

Contact-less Check-in 

• We offer a contact-less check-in procedure where guests can pay and check-in over the phone rather than  going to our main office.  In the event guests need to visit the office we have Plexiglas barriers in place as well as complementary face coverings.  

Physical Distancing 

• We offer 23 rooms located on five-acres with 400 ft of waterfront.  Additionally, we do not to have any interior hallways or corridors in the hotel. Throughout the grounds there are various outdoor seating areas to support safe small group gatherings. 
• We have 22 hand sanitizer dispensers located around the resort (outside the entrances to the hotel rooms, the conference room, office, game room and gym).  Our commercial grade disinfectants are used to clean hard & soft surfaces in the rooms and throughout the property.  We also utilize Ultraviolet Light sanitizing wands to add an additional level of sanitation in our hotel rooms.  

Employee Practices 

• All our employees are required to go through Covid-19 training & certification. Some of the measures we employ include mandated face coverings, physical distancing, cleaning, and disinfecting protocols.   

Housekeeping 

• Daily housekeeping services are not offered for brief stays unless requested.  
• To minimize the interaction between our employees and guests, we will provide guests with the supplies outside their rooms as needed.   
• Employees are not permitted in hotel rooms when guests are present.  

Amenities 

• The use of our gym, game room and sauna are permitted one guest group at a time with a 1.5 hr. limit to give other guest an opportunity to use them.  
• Boats can be checked out over the phone or in person. The front desk attendants will leave paddles and life jackets outside the office for guests as needed. 

Hotel Rooms 

• We are required to remove all nonessential items from the hotel rooms as everything must be thoroughly sanitized between guest stays. Yes, I know, we also love our Himalayan salt lamps, our books, our decorative pillows... but we will put them back when this is over, we promise!  

 
In closing we want you all to know we appreciate your support both past and present. Regardless of where you choose to vacation this summer, please drink up the beauty of nature and fill your mind and heart with loving kindness.  

To download a copy of our policies:  

POLICIES